Microsoft Introduces Copilot Studio: Facilitating Self-governing AI Agents for Enhanced Business Effectiveness

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Microsoft empowers customers with the ability to create autonomous AI agents from November, tapping into the burgeoning AI industry. These agents, unlike chatbots, require minimal human intervention and serve as apps for an AI-driven world, handling inquiries, identifying leads, and managing inventory.

McKinsey & Co., an early adopter, showcased an agent that manages client inquiries by analyzing interaction history, assigning consultants, and scheduling follow-ups. Other tech giants like Salesforce recognize the potential of these agents, which analysts believe can facilitate monetization of AI investments.

Microsoft's Copilot Studio, accessible from November, enables users with limited coding knowledge to create autonomous agents. Additionally, ten pre-built agents are available for tasks like supply chain management, expense tracking, and client communication.

Tech giants face pressure to demonstrate returns on AI investments. Microsoft's shares declined 2.8% in the September quarter, underperforming the S&P 500, but remain over 10% higher year-to-date.

Concerns have emerged regarding the adoption pace of Copilot. Gartner's survey of 152 IT organizations in August revealed that most had not advanced their Copilot initiatives beyond the pilot stage.

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